Posts Tagged yelp reviews
Yelp reviews can be good or bad for business I have come to find. I got a call yesterday from a businessman working in “plastic surgery” local to me.
Apparently a yelp reviewer has praised me and bagged his business or at least that is how he sees it. He called me to inquire as to who it might be. How am I supposed to know?
Association in business can be good or bad; the guilt by association paradigm. Other stories on the internet suggest that yelp may be a favored spot for disgruntled employees.
Does third person have any say in what is written on a review site like Yelp? How do you look at these reviews and tell that they are for real? People can write anything they want it seems. Then again she was very complimentary to me. I am both flattered and confused.
John Di Saia MD
Originally posted 2009-10-29 07:30:20.
Kimberly Henry is suing reviewers on Yelp and DoctorScorecard after some grisly anonymous reviews of botched plastic surgery procedures. Another business owner is angry at online reviews posted to Yelp, and is taking them to court. Dr. Kimberly Henry, MD, who has a plastic surgery practice based in Marin County, is seeking $2 million or more in damages for libel and defamation against 12 posters of online reviews, most of whom are anonymous.
Yelp is like other online review sites in which reviewers are allowed to say pretty much anything and are not identified. My only gripe with Yelp is that some of my reviewers have been filtered. I guess it is better than being bagged by the reviews. My Yelp impression is pretty good so far.
The plastic surgeon in this story is on the receiving end of not-so-great reviews. I am not sure she will win in court though. Our court system is such a die roll.
John Di Saia MD